Privacy Policy

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive any communications.

We may occasionally notify you about promotions, new services and special offers, events articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, please email “UNSUBSCRIBE” to [email protected].

We may also use your information internally to help us improve our services and help resolves any problems.

WHAT IF YOU DON”T PROVIDE SOME INFORMATION TO US?

If you don’t provide us with full information we ca not properly advise or assist you with your credit needs.

HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you on a secured Customer Relationship Management System.

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or exposure. All Macmillans Finance staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to your information is restricted to those staff whose job requires that information. Access to our computer systems are password protected, internet firewalls and routers.

We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?

We do not sell, trade or rent your personal information to others.

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. handle mailings on our behalf or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However we will do our best to ensure that they protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?

Upon receipt of your written request and enough information to allow us to identify the request, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to our credit Laurie Anderson

We do not charge for providing access to personal information

YOUR CONSENT

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

TELL US WHAT YOU THINK

Macmillans Finance welcomes your comments regarding this privacy policy. If you have any questions about this policy and would like further information, please contact us by any of the following means during business hours.

Macmillans Finance

Email: [email protected]

Phone: 024933 4444

COMPLAINTS

Internal Dispute Resolution

If you have a complaint, please let us know via email to [email protected] so that we can resolve it promptly. All complaints will be received in a discrete and confidential manner and a resolution will be sort in a quick and efficient manner whilst maintaining the utmost respect.